Wednesday, October 25th
Metropol Palace Hotel, Belgrade
8.30 - 9.00
FORUM REGISTRATION AND MORNING COFFEE
9.00 - 9.15
9.00-9.05 Welcome remarks
9.05-9.10 Remarks by Host
9.10-9.15 Opening Remarks
9.15 - 9.35
SESSION 1: EXCLUSIVE LAUNCH OF THE FIRST FINANCIAL LITERACY PILOT-PROJECT IN SEE:
“FinPis” - Introduction of financial literacy into school curriculum of the Republic of Serbia
9.15 -9.35 FinPis Campaign video premiere & launch announcement by Mladen Sarcevic, Minister of Education, Science and Technological Development and Vladimir Djordjevic, Regional Manager, Visa SEE
9.35-10.20 PANEL DISCUSSION 1:THE IMPORTANCE OF FINANCIAL LITERACY FOR CASHLESS SOCIETY
Panel description: First panel is dedicated to financial literacy as we believe that the strongest power in today’s world is knowledge. Access to financial education resources vary greatly globally. Governments and NGOs experience unique challenges in providing equal access as well as quality tools and programming to all ages, genders and income levels. The discussion will offer panelists the opportunity to talk aboutbest practices and present forward-looking FinPis project regarding the issue of expanding financial education in Serbia.Panelists will discuss the need for delivering engaging teaching resources that are accessible and will help improve the financial health of the economy.
Panel description: This session is dedicated to smart city concept, and cashless as its backbone.We will hear regulators who will elaborate ways to join forces with private sector to utilize extensive use of technology and make citizens’ life easier and more comfortable, while enabling innovative technological solutions friendly to the environment. Panelist will share their vision and approach to smart, cashless city idea, their experience and plans for fostering innovation and supporting cashless economy. Visa will reveal the results of its latest study on cashless cities worldwide. Let’s talk about:
Why do cities around the globe are at the forefront of a global drive to go digital? What are the benefits? What are the concerns?
Visa global research on cashless cities
How do cashless payments figure into smart city concept?
Can we imagine a whole city in Serbia go cash-free? Challenges and untappedopportunities?
Mihailo Jovanovic, PhD, Director, Office of IT and E-government, Serbian Government
11.40 - 11.50
Coffee break. Statements for media. Networking
11.50 - 12.40
PANEL DISCUSSION 3:THE ROAD AHEAD - HOW FAST IS SERBIA MOVING TOWARDS A CASHLESS ECONOMY?
Panel description: This session will take deep dive into cashless wave – bringing on table its benefits and challenges. Who and what is a key driver? Will a growing number of people who is leaving cash behind and reaching instead for their cards and devices to pay, ever come back to paper? How many of usare happy to tap cards or phones to hop on a bus, buy a coffee or pay for groceries online? From London and Stockholm, Seoul to Bergamo, cities are going digitaland becoming cashless societies.What about Belgrade and Serbia today? Is it just the prospect of a time we will no longer carry any cash at all? Let’s share ideas:
Cashless Serbia – near future or distant dream? Trends, expectations, predictions
Smart speed of migration – to drive in a fast line or move steadily away from cash
Bumps in the road? Infrastructure and unbanked population
The role of payment innovations and new consumer‘s needs and expectations
The benefits of getting there – what to expect customers, business, governments
The power of collaboration between public and private sectors
PANEL DISCUSSION 4: PAYMENTS IN DIGITAL AGE – INNOVATIONS&CHALLENGES
Panel description: This session will give the wider picture of where, how and why traditional payment technologies and business models are disrupted by a broad range of innovations. The advent of digital technologies has created entirely new categories of commerce, such as eCommerce, mCommerce, the shared economy, and new ways to make purchases in the physical world such as tapping an NFC-enabled phone or wearable, scanning a QR code or simply clicking a button. We will ask our panelists: What’s next?
What is driving innovation in payments?
Where do digital breakthroughs come from?
How to foster innovations and stay competitive?
Key trends to watch for, challenges to be aware of
Chair: Aleksandar Medjedovic, Executive Board Member, Turkish-German Chamber of Commerce
PANEL DISCUSSION 5: WHICH TECHNOLOGIES ARE TAKING THE STAGE: NEW OPPORTUNITIES FOR BANKS
Panel description: This session examines the leading trends of banking industry in the digital era and consumers’ mobile lifestyle. Are banks ready to timely answer to a historic shift from analog to digital that is happening in all aspect of its client life. Panelist will open topics covering customer-centric approach coming with more benefits, talk about new revenue models, payment disruptions, new regulations impact, and the role that technology plays in the banking industry today and explore the future challenges. Let's hear:
What did clients want yesterday, what are they looking for today
How to stay competitive – which innovations are „must have”
PANEL DISCUSSION 6: BLURRING TYPES OF COMMERCE–APPROCHING THE CONNECTED CUSTOMER
Panel description: During this session, we will put focus on changing consumer behavior as a key challenge for all new payment methods. How to satisfy expectations of always-on, connected consumer who want to pay and be payed anytime, anywhere, at any device payments. Can we expect even stronger revolution of shopping experiences, consumer behaviors, client relationships? This panel will review both the latest innovations in connected payment and their value-added services through different type of payment solutions, products and concepts.
Payment innovations that made the biggest impact on consumers
Key consumer behaviors to be aware of
Golden rules for consumer satisfaction nowadays
How to secure seamless, frictionless payment experience
Panel description: An efficient communication with consumers gives a power – a power of generating a new culture and attitude focused on principles of cashless society. In this panel opinion leaders in media will present us ways to influence consumer behavior today? What are key analytical approaches and innovative communication instruments?